Shipping & Returns

Shipping Service
Delivery Times
International Shipping Policy
Order Security
Shipping Rates
Sales Taxes

Shipping Service

Mount Cashmere uses UPS Express to deliver its products worldwide, and therefore are unable to deliver to APO/FPO addresses, as well as P.O. Boxes. All shipping rates below in Canadian dollars for orders placed in Canadian dollars, and in US dollars for orders placed in US dollars.

Delivery Times

Orders placed Monday-Friday before 1PM Pacific time will begin processing that day, excluding holidays, and will ship within 2 business day to the US and 2 business day to Canada pending availability and credit card verification. All orders placed after 1 PM Pacific time will begin processing the next business day.

Please note that if an item is not available in our warehouse, it may take an additional 7 days for Mount-Cashmere to receive the item from another location.  You will be contacted by either Email or by phone if a delay is in order from Mount-Cashmere.

Mount-Cashmere is not resposible for delays caused by UPS, Customs & transit delays. 

International Shipping Policy

All shipments to the outside of Canada, will be exempt from paying any Canadian sales taxes (GST/HST & PST). Shipping charges do include a brokerage fee but does not include taxes, disbursement fees or duties to your country. Contact your local customs office to request the details of these charges.

If you decide to refuse any shipments from Mount-Cashmere, you are responsible for the original shipping costs to you, any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to Mount-Cashmere. This amount will be subtracted from your merchandise refund. Mount-Cashmere has made every effort possible to minimize our non-Canadian shipping costs and does not profit from these rates.

We are required by law to disclose the full value of the package contents and cannot alter this value. If you have any shipping and handling questions or comments please email them to salesdesk@mountcashmere.com or call us toll free at 1-866-717-GOAT (4628)

Customs may retard the delivery of your parcel, if authorized customs agencies choose to open your parcel.

Order Security

For your protection all credit cards are subject to additional verification procedures.

 

SHIPPING RATES FOR ORDERS PROCESSED IN CANADIAN DOLLARS

"What is your Guarantee & Return Policy?"

Sale items: Exchange or Refund within 7 days

Regular price items: Exchange within 15 days, refund within 7 days

NOTE: Mount-Cashmere will gladly exchange your order within 15 days or refund your order within 7 days of delivery on regular price merchandise. Sale items are exchangeable or refundable within 7 days. Items must be returned as instructed in your parcel. Please contact Mount-Cashmere prior to ordering if you need an extension on your Exchange or Return. No exceptions will be made if Mount-Cashmere was not notified at the time of order. A sensible time frame will be considered.

For hygiene purposes, we cannot accept any exchange or return products that have been worn, washed or with hang tags that have been removed. Mount-Cashmere sells only new & unworn garments.  Please ensure that the garment is neatly folded in a secure parcel before sending it back to Mount-Cashmere. Do not hesitate to contact Mount-Cashmere with any questions regarding your return or exchange.

Ship garments back to :

Mount-Cashmere
806 West Hastings Street
Vancouver, BC V6C 2X4

Canadian returns: 
Click here to download & print a canadian Return form
Carefully fold the garment you wish to return along with the return form in a clean parcel (not stuffed please).  Ship via any method you chose, such as Canada Post, UPS, Fed EX... Please note that we do not refund shipping charges.

Please note that each regular priced order can be exchange 1 time for free.  Sale & promotional orders are subject to a shipping fee. 

US & International returns:
Click here to download and print a USA Return form
Carefully fold the garment you wish to return along with the return form in a clean parcel (not stuffed please).

We recommend that you use US Postal service to ship your return back to us, please remember to include "Canadian Goods Returning to Canada" on the customs declaration. 

However, if you prefer to ship by a courier company such as UPS, Fed EX, you must send it by AIR ONLY. By shipping it ground there will be a brokerage fee of approximately $50 from the courier service when we receive the parcel.  Unfortunately this fee will be billed back to you.  (Again, I recommend shipping USPS.)  When declaring the parcel you must declare"Canadian Goods Returning to Canada". 

Please note that each regular priced order can be exchange 1 time for free.  Sale & promotional orders are subject to a shipping fee. 

Please note that Mount-Cashmere does not refund shipping charges.  Duties & other charges imposed by your government are not refunded.  Please contact your local Duties & Custom officer for more information regarding imports.